Important Note: By using the stitch888 platform, you agree to the data collection and usage practices described in this Privacy Policy. This policy should be read together with Terms and Conditions us and constitute the entire privacy agreement between you and stitch888.
Contents
- Introduction
- Data We Collect
- How We Use Your Data
- Storage & Security
- Data Sharing
- Cookies & Tracking Technologies
- Your Rights
- Children's Privacy
- Policy Changes
- Contact Us
1 Our Introduction and Commitment
Stitch888 ("we", "Platform", or "Company") takes our responsibility to protect the personal information of every member who trusts our platform seriously. This Privacy Policy is designed to ensure you fully understand how your data is handled — from the moment you register through every feature you use on our platform.
This policy applies to all stitch888 services accessible through our official website, mobile app, and any official stitch888 communication channels. It also applies to any processing of your personal data carried out on your behalf by our technology partners and service providers.
We operate in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA), the primary law governing data protection in the country. In addition, our data security practices take international standards into account to ensure comprehensive protection for all members, regardless of their location.
Stitch888 believes that trust is the most valuable asset in this industry. Without your trust, there is nothing we can build. As such, we never sell, rent, or trade your personal data to third parties for marketing purposes without your explicit and freely given consent.
2 Types of Personal Data We Collect
To provide a secure, personalised service that meets regulatory requirements, stitch888 collects several categories of personal data. We only collect data that is strictly necessary — nothing more.
| Data Category | Specific Examples | Primary Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, MyKad / passport number | Identity verification (KYC), legal compliance |
| Contact Data | Email address, phone number, residential address | Account communications, security notifications |
| Financial Data | Bank account number, e-wallet details, transaction history | Deposit and withdrawal processing, fraud prevention |
| Usage Data | Gaming history, betting logs, session duration | Platform enhancement, responsible gaming compliance |
| Technical Data | IP address, device type, browser, operating system | Account security, fraud detection, technical support |
| Communication Data | Live chat conversation records, support emails | Quality control, complaint resolution, staff training |
Direct vs. Automated Collection: Some data is collected directly when you fill in a registration form or contact support. Technical and usage data is collected automatically via cookie technology and server logs while you use the platform.
3 How We Use Your Personal Data
Every piece of data we collect has a clear and lawful purpose. stitch888 does not process your personal data for any purpose not stated in this Privacy Policy without first obtaining your additional consent.
- Account Management: Creating, verifying, and managing your member account, including KYC processing and identity verification required by law.
- Transaction Processing: Processing deposits, withdrawals, and all financial transactions related to your account securely and accurately.
- Security and Fraud Prevention: Monitoring account activity to detect and prevent unauthorized access, financial fraud, money laundering, and other security breaches.
- Regulatory Compliance: Fulfilling legal obligations under PDPA 2010, anti-money laundering (AML) regulations, and Know Your Customer (KYC) requirements set by regulatory authorities.
- Service Improvement: Analyzing usage patterns to improve the platform interface, optimize the gaming experience, and introduce more relevant new features.
- Service Communications: Sending important account-related notices, security updates, policy changes, and transaction information you need to manage your account effectively.
- Promotions and Marketing: With your consent, we send information about relevant offers, bonuses, and promotions. You may withdraw this consent at any time through your account settings.
- Responsible Gaming: Using usage data to identify risky gaming patterns and offer support tools to members who may need assistance.
4 Data Storage and Security Measures
Stitch888 invests seriously in security infrastructure to ensure your personal data remains protected at all times. Below is an overview of the technical and organisational measures we practise every day.
All data transmitted between your device and stitch888 servers is protected by Transport Layer Security (TLS 1.3) encryption — the latest encryption technology ensuring the confidentiality of your online communications. Data stored on our servers uses AES-256 encryption, the same standard employed by financial institutions and governments worldwide.
- Strict Access Controls: Only authorized personnel with a legitimate business need may access member personal data. Such access is logged, monitored, and reviewed on a regular basis.
- Data Segregation: Financial data and sensitive identifying information are stored in separate systems with additional security layers, ensuring no single point of failure can expose all data.
- Regular Backups: Data is automatically backed up daily to geo-redundant data centers to prevent data loss from technical failures or disasters.
- Security Testing: We conduct regular penetration testing and security audits through accredited independent cybersecurity firms.
- Two-Factor Authentication: All staff access to internal systems requires two-factor authentication (2FA) to prevent unauthorized access even if passwords are compromised.
Regarding retention periods, stitch888 keeps your personal data for as long as your account is active and for a minimum of 7 years after account closure — in line with Malaysia's legal requirements for financial records and AML compliance. After this period, data is securely deleted using methods that meet international data disposal standards.
PCI-DSS Compliance: All payment card information processed at stitch888 complies with Level 1 Payment Card Industry Data Security Standard (PCI-DSS) — the highest level of payment security compliance in the industry.
5 Data Sharing and Disclosure to Third Parties
Stitch888 does not sell, rent, or trade your personal data to any third party for their own commercial purposes. However, there are limited situations where we need to share your data with certain parties to enable the platform to operate securely and in compliance with the law.
- Technology Service Providers: Partners providing hosting infrastructure, payment processing, identity verification systems, and customer support services. They may only use your data for purposes specified in their contract with stitch888 and are subject to strict confidentiality obligations.
- Game Providers: Third-party game providers whose games are available on the stitch888 platform may receive limited technical data necessary to ensure their games function properly within your account.
- Regulatory and Law Enforcement Bodies: When required by a court order, warrant, or official request from a legitimate authority, stitch888 will disclose the necessary data strictly within the scope defined by law.
- Fraud Prevention and AML: Industry agencies and databases that help us detect fraud, money laundering, and other illegal activities that could harm other members or the integrity of the platform.
- Business Transfer: Should stitch888 be involved in a merger, acquisition, or asset transfer, member personal data may be transferred as part of that transaction. Members will be notified in advance and your rights will be preserved.
Phishing Warning: stitch888 will never ask you to share your password, PIN, or OTP via email, live chat, or phone. If you receive any such communication claiming to be from stitch888, it is a fraudulent attempt — do not comply and report it to our security team immediately.
6 Cookies and Tracking Technologies
Stitch888 uses cookies and similar tracking technologies to enhance your experience on the platform, maintain your login session securely, and understand how members interact with our platform's features.
Below are the types of cookies we use and their purposes:
- Essential Cookies: These cookies are required for the platform to function correctly. They manage login sessions, maintain security settings, and ensure pages display properly. These cookies cannot be disabled — without them, the platform will not function.
- Performance Cookies: Collecting information on how you use the platform — pages visited, time spent, and errors encountered. This data is used in aggregate to improve platform speed and usability.
- Functional Cookies: Remembering your personal preferences such as language, preferred currency, and display settings to enhance your experience every time you log in.
- Analytics Cookies: Helping us understand overall platform usage patterns without identifying you individually. This data guides our product development decisions.
You can manage your cookie settings through your web browser at any time. However, disabling certain cookies may affect your ability to log in or use specific features on the stitch888 platform.
7 Your Rights Over Your Personal Data
Under Malaysia's Personal Data Protection Act 2010 (PDPA) and stitch888's privacy practices, you have the following rights regarding your personal data. We are committed to responding to every request within 30 calendar days of receipt.
Right of Access
You have the right to obtain a copy of the personal data we hold about you, including how it is used and who it has been shared with.
Right to Rectification
If your data is inaccurate or out of date, you have the right to request a correction or update through your account settings or customer support.
Right to Erasure
In certain circumstances, you may request the deletion of your personal data — subject to any ongoing legal retention obligations.
Right to Object
You may object to the processing of your data for direct marketing purposes at any time — and we will honor that request immediately.
Right to Data Portability
You have the right to receive your personal data in a structured, machine-readable format for transfer to another service provider if needed.
Right to Restriction of Processing
In certain circumstances, you may request that we restrict the processing of your data while an issue or complaint is being resolved.
To exercise any of the rights above, contact our Privacy Officer via live chat on the platform or the official stitch888 email. Data rights requests are free of charge and will be processed within 30 days. In complex cases, this period may be extended up to 60 days with notice to you.
8 Children's Privacy
The stitch888 platform is exclusively for individuals aged 18 and above. We do not knowingly collect any personal data from children or minors.
If we discover that personal data of a minor has been collected without proper age verification, we will take immediate action to delete that data and close the relevant account. Parents or guardians who become aware that a child under their care has registered on stitch888 are encouraged to contact us promptly through our official support channels.
Zero Tolerance Policy: stitch888 maintains a zero-tolerance policy against underage gambling. Our age verification system uses multiple layers of checks to prevent access by underage individuals. Any suspected cases will be reported to the relevant authorities.
9 Changes to This Privacy Policy
Stitch888 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements, or service improvements. Each new version will state the update date at the top of the document.
For significant changes — particularly those that materially affect your privacy rights — stitch888 will provide at least 14 days' advance notice before the changes take effect. This notice will be sent to your registered email and prominently displayed on the platform's homepage.
Continued use of the stitch888 platform after the effective date of any Privacy Policy update constitutes your acceptance of the latest version of that policy. We encourage you to review this Privacy Policy periodically to stay informed about how we handle your data.
10 Contact Our Privacy Officer
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact the stitch888 Privacy Officer through the following channels:
- Live Chat: Available 24 hours a day, 7 days a week through the stitch888 platform — the fastest way to get a response.
- Official Email: [email protected] — for written complaints or data rights requests that require documentation.
- Response Time: General enquiries are answered within 24 business hours. Formal data rights requests are processed within 30 calendar days.
If you are not satisfied with our response to your privacy complaint, you have the right to escalate the matter to the Department of Personal Data Protection Malaysia under the Ministry of Communications and Digital for further investigation.
We value every piece of feedback from our members. Your complaints and suggestions help us improve our privacy practices and deliver a better experience for all stitch888 users.
How stitch888 Protects Your Privacy Every Day
Not just promises on paper — these are the concrete steps we take every day to keep you safe.
End-to-End Encryption
Every byte of data moving between your device and our servers is protected by TLS 1.3. Stored data is encrypted with AES-256 — the same standard used by Malaysia's leading banks.
Effective & Secure KYC
Our identity verification process uses OCR technology and secure facial recognition. Your documents are processed by PDPA-compliant systems and are not retained longer than necessary.
Regional Threat Monitoring
The stitch888 security system monitors your account 24/7 to detect unusual activity such as logins from new locations or multiple access attempts within a short period.
Annual Independent Audit
Stitch888's privacy and security practices are reviewed annually by an accredited independent audit firm. Audit reports are available for review by relevant authorities upon request.
No Data Sales
Stitch888 has never and will never sell members' personal data to advertisers, data brokers, or any commercial third party. Your data is used solely for purposes you have agreed to.
Immediate Breach Notification
In the event of any data breach affecting your information, stitch888 is committed to notifying you within 72 hours — well ahead of the minimum legal requirement.
Your Privacy is Protected. Now It's Time to Play at stitch888!
A safe, transparent platform trusted by hundreds of thousands of members in Malaysia. Register today and experience the stitch888 difference for yourself.